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Account Manager
Sales · Full time · Remote · United States, United States of America
About the role
We’re looking for a US-based Account Manager who knows how to build lasting customer relationships and wants the opportunity to help shape how an account management function grows.
You may have developed your craft in an established organization with strong training and clear processes. Now you’re ready for broader ownership: getting close to customers, spotting opportunities, solving problems, and improving the way your team works. You’ll bring sound account management practices while being comfortable building and refining processes as you go.
What you’ll do
- Own relationships with a portfolio of customers, understanding their goals and helping them get continued value from the product.
- Build account plans that identify priorities, risks, and opportunities for growth.
- Lead regular customer conversations, bring the right people together, and follow through on commitments.
- Identify expansion opportunities where additional products or services address a genuine customer need.
- Work with customer success, sales, product, and support colleagues to resolve issues and share customer feedback.
- Help improve account management processes, playbooks, and ways of measuring customer health.
What you’ll bring
- Experience managing ongoing customer relationships in a B2B environment.
- Evidence of retaining accounts, growing customer value, or improving customer outcomes.
- Ability to navigate multiple stakeholders, lead thoughtful commercial conversations, and handle difficult issues directly.
- Strong organization and follow-through across a portfolio of accounts.
- Judgment to use an existing process when it works and improve it when it doesn’t.
Nice to have
- Experience with a SaaS or other subscription product.
- Experience contributing to account plans, playbooks, or team processes.